These Terms of Service outline the conditions under which you may use our website and purchase from our made-to-order swimwear collection. By accessing the site or placing an order, you agree to these terms. All content on this website, including images, designs, branding, and written material, is owned by us and protected by intellectual property laws, and may not be copied or reproduced without permission. All swimwear pieces are made to order specifically for each customer, and once an order is placed, production begins promptly, meaning cancellations or changes cannot be made. Prices are displayed in New Zealand Dollars and may change without notice. Payment is required at the time of purchase and is processed securely through our third-party provider.

We do not accept returns, exchanges, or refunds for change of mind or incorrect size selection due to the made-to-order nature of our garments, so we encourage you to use our size guide carefully. Your rights under the New Zealand Consumer Guarantees Act 1993 remain protected, meaning you may be entitled to a repair, replacement, or refund if your garment is faulty or does not meet acceptable quality standards. Faults must be reported within seven days of receiving your order, and items being assessed must be unworn, unwashed, and in original condition. We provide free shipping within New Zealand with next working day courier delivery where possible, including tracking and no signature required. Shipping to Australia is available for a flat rate under an Economy Tracked service, and international shipping is calculated at checkout, with customers responsible for any customs duties.

We are not liable for delays or loss caused by courier services, inaccurate address information, or misuse of garments after delivery. Normal wear and tear, chlorine damage, sun exposure, and abrasion from rough surfaces are not considered faults. Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. Your personal information is stored through Shopify’s secure data storage and systems. If you choose a direct payment gateway, your payment information is processed through Shopify Payments in compliance with PCI-DSS standards. We may update these Terms of Service at any time, and continued use of the site signifies acceptance of any changes. For questions regarding these terms, please contact us.